Technical Advisor – Structural Hardware

Technical Advisor – Structural Hardware – Surrey, BC or Montreal, QC

• About Us

  MTC Solutions is North America’s leading supplier of hardware for modern mass timber applications including commercial, industrial, and residential projects. MTC Solutions’ range of products includes structural self-tapping screws, beam hanger systems, rigging equipment, and connectors. All products offered by MTC Solutions are extensively tested and backed by sound engineering-based technical support for contractors, designers, and manufacturers. We believe in building a more sustainable future with mass timber construction.

  We are a multicultural and diverse team of solution-oriented professionals with a great passion for wood design and sustainability. We are looking for curious and enthusiastic personalities with integrity who believe in providing exceptional customer service with expert efficient solutions. If you firmly believe that you possess these unique personality characteristics, we would love to work with you!

  Due to the current COVID-19 pandemic, the ability to work autonomously in a remote team environment is required.

• Your Role

  • • Provide technical advice to engineers, builders, architects, and wood suppliers for some of the largest mass timber projects in North America with MTC Solutions’ expertise on construction hardware and connection systems.
    • Analyze construction drawings to identify potential improvements to connection design, ease of installation, and more, delivering high-value solutions to our customers.
    • Maintain relationships with key stakeholders in the mass timber construction industry, including engineering firms, wood manufacturers, etc.
    • Provide a link between the engineering and sales teams so that we can address the increasing complexity of the support queries received.
    • Follow up with clients to ensure their technical needs are addressed and resolved and maintain client records in our customer relations management system.

  We are Looking for Someone That

  • • Is curious about mass timber construction, understands construction processes, and understands how to bring high quality service and support to our partners.
    • Has the creativity to find solutions to a wide range of engineering problems.
    • Provides the best customer experience, with a strong drive for understanding and identifying the needs of the customer.
    • Demonstrates ownership and has a strong interest in assisting the sales team in closing a deal.
    • Is a strong team player and takes pride in elevating the knowledge of his colleagues and partners.
    • Believes in providing honest, timely, sustainable, and efficient solutions to our clients and our partners while contributing to MTC Solutions’ reputation of integrity.
    • Initiates and inspires a solution-oriented approach.
    • Thrives in a fast-paced environment and can manage multiple projects at one time.
    • Communicates with customers through a series of actions to resolve a problem.

  What You Will Need

  • • A degree related to structural engineering or wood engineering with 1 to 3 years of industry experience.
    • A willingness to communicate with clients and provide the best customer support possible.
    • An understanding of sales processes and dynamics.
    • Excellent written and verbal communication skills.
    • An upbeat, team-oriented, and positive attitude.
    • An ability to work independently in a remote team environment.
    • Strong organizational and planning skills with a strong ability to prioritize.

  Assets

  • • Familiarity with 3D structural design platforms
    • Experience with structural plans of small- and large-scale structures
    • Experience with customer relations management systems (CRM)

  Benefits

  • • Extended health care
    • Vision care
    • Dental care
    • Vacation & paid time off
    • Competitive salary based on experience
    • Honoring work life balance